Petit Palace Alcalá

Clean room! A very comfortable and firm bed. Narrow pillows (unusual to me), soft and comfortable. The room heat came on quickly when I needed it. I did turn the heat down for sleeping. Good outlets for charging phone and laptop. I noticed very little noise from the street or in the 4th floor hallway. The room had a kettle to boil water, packets of tea and instant coffee, and 2 bottles of water. Good sized bathroom. Hot shower with good water pressure. Drained well. Suggestion: Add signs that toilet paper should go into the basket. STAFF: Adelina at reception was very attentive. She coached me in using the QR code for contacting Le Room Service (see below) and also provided me with information about nearby restaurants and a corkscrew. Shirley was patient and helpful while I was making payment by phone before my arrival. Consuelo in housekeeping redirected me from the wrong floor more than once. The young men at Reception in the mornings also were cheerful and helpful. Apologies - I cannot remember the names. 5TH FLOOR BREAKFAST ROOM: The views of neighboring buildings and streets are wonderful. Breakfast was OK, but no complaints. Admittedly, I didn’t want to eat much before my daily walking tours. Suggestion: Though there are only a few stairs going into the breakfast room, a railing would be helpful. LOBBY: Coffee, tea, hot water and ice are available 24/7. Mid-day there were also small pastries, probably from breakfast, but the ones I had were fresh and tasty. LOCATION: The hotel is a few feet from the corner of Calle de Alcala, a main street. I loved walking everywhere even in the rain. Quite a few streets were blocked with large cement humps and open only to pedestrians and occasional slow-moving police cars. Meeting places for my tours were all within within a short walk: Puerta Del Sol less than 10 minutes; Plaza Mayor and the Prado Museum each about 15 minutes.

Excellent hotel in the very heart of Madrid! Perfect location at the walking distance from Puerta del Sol and main central streets of the city with shops, bars and restaurants. Extremely good breakfast with jamon, chorizo, eggs and bakery in the beautiful lunch hall with the views of the Madrid historic skyline and roofs. Personnel of the hotel is very nice and helpful. Strongly recommend for a city tourist trip or business trip to Madrid!

Location; very good location because next to the Metro station, close to the Puerta del sol, etc.. Also within the walking distance there are a lot of famous spot (museum, shopping area, restaurant,..). Room: In our case unfortunately 1st night it was Double bed room (small for us), but after 2nd night the Hotel immediately changed to twin bed room (fortunately we have available room, and thanks to the Hotel flexibility). This room is very good for us. Breakfast; Good. Hotel staff; Very good, Friendly, smiley and kindness (good hospitality) I felt.

Great location. Staff were really friendly, helpful & efficient. Great breakfast, with a lovely view. The shower was one of the best showers I've had. It was really hot and powerful. I have suffered from head and neck issues since a fall, and 15 minutes in that shower was as good as seeing my osteopath! I felt so much better. And a comfy bed.

The location was excellent, right in the centre of everything with multiple metro stations nearby. The room was clean and comfortable. The shower was excellent with really good pressure. The air con was brilliant and was much needed with it being almost 40 degrees outside! The breakfast room is beautiful with lovely views of the city. The staff were all very friendly and helpful.