Petit Palace Alcalá

Clean room! A very comfortable and firm bed. Narrow pillows (unusual to me), soft and comfortable. The room heat came on quickly when I needed it. I did turn the heat down for sleeping. Good outlets for charging phone and laptop. I noticed very little noise from the street or in the 4th floor hallway. The room had a kettle to boil water, packets of tea and instant coffee, and 2 bottles of water. Good sized bathroom. Hot shower with good water pressure. Drained well. Suggestion: Add signs that toilet paper should go into the basket. STAFF: Adelina at reception was very attentive. She coached me in using the QR code for contacting Le Room Service (see below) and also provided me with information about nearby restaurants and a corkscrew. Shirley was patient and helpful while I was making payment by phone before my arrival. Consuelo in housekeeping redirected me from the wrong floor more than once. The young men at Reception in the mornings also were cheerful and helpful. Apologies - I cannot remember the names. 5TH FLOOR BREAKFAST ROOM: The views of neighboring buildings and streets are wonderful. Breakfast was OK, but no complaints. Admittedly, I didn’t want to eat much before my daily walking tours. Suggestion: Though there are only a few stairs going into the breakfast room, a railing would be helpful. LOBBY: Coffee, tea, hot water and ice are available 24/7. Mid-day there were also small pastries, probably from breakfast, but the ones I had were fresh and tasty. LOCATION: The hotel is a few feet from the corner of Calle de Alcala, a main street. I loved walking everywhere even in the rain. Quite a few streets were blocked with large cement humps and open only to pedestrians and occasional slow-moving police cars. Meeting places for my tours were all within within a short walk: Puerta Del Sol less than 10 minutes; Plaza Mayor and the Prado Museum each about 15 minutes.

The location of the hotel is excellent, and the rooms are clean and well-maintained. Overall, it provides a comfortable and convenient stay.

Excellent location with all the essential things that I expect (proximity to amenities, restaurants, fancy stores, as well as supermarkets, pharmacies, metro station).

Location, breakfast and staff. I loved the stunning view of the breakfast room.

Excellent location and a great plus that you take dogs. Thank you for the free dog food on arrival and extra the next day :-) The reception manager and the staff when checked in are both very helpful, friendly, and professional Beautiful breakfast setting, friendly staff, and very good food choices to suit anyone's dietary requirements. Love the fresh juices and different fresh fruits on offer.